FAQ

Wine is the answer - What was the question?
1 . Why should I hire Uncorked Wine Tours rather than hire another company or do by myself?
We have always believed that the more passion we put in what we do, the better the result and we created this agency because we are really passionate about wines and we have more than 10 years experience in wine tourism in Chile and Argentina, which combined with the beauty of this country, its people and its great wines, achieve unique experiences for our customers. We set up our tours for the visitors to see and learn, in the short time they have in Chile, as much as they can about our terroirs and our great wines and off course enjoy as much as possible.
2 . How would you describe your Wine Tours?
4 . Do you have the appropriate insurance for a tour?
Yes, the participants in our tours are insured against minibus accidents. You should, however, make your own arrangements for general travel insurance against other kinds of accident, illness, loss of property, etc.
5 . What is included in the price?
All our wine tours include transport to and from your hotel in Santiago, visit and tastings in every winery, a main meal in a restaurant served with wine, water and coffee, all English spoken guides and a bottle of water. Tips in restaurant, driver and guide are not included.
6 . How many wines do you taste?
In average we taste 3 wines in each Winery. At some wineries we have tanks tastings and also sometimes barrels tasting.
7 . What types of wine do you taste?
We taste from middle range to icons wines in each winery.
8 . Is there a lot of driving time in the tours?
In both tours driving time is similar. The first wineries driving time is 40-50 minutes and 15-30 minutes between each winery.
9 . How far in advance should I contact you to go on a wine tour?
Ideally, the sooner the better, many of our costumers contact us 3 or 4 months before. However you could contact us even the day before, of course in this case depends on our availability for the next day.
10 . What is the best time of year to take a wine tour?
We will be happy to recibe you anytime you want to join us, we offer tours all around the years. However the best time to take our tours is between October and May, which is the period when grape grow up. The climate in Santiago is mild in the autumn and spring and hot in the summer. Autumn (16°to 26°C). Spring (16°to 26°C). Summer (18°to 31°C). Winter (3°to 15°C). Harvest time go on between March and May.
11 . What if the weather is bad?
Our tours are held regardless of weather conditions. When the weather is sunny and warm we will attempt to spend time outside to enjoy the surrounds and in winter when it is cool we will spend more time in the winery under cover.
12 . What should I wear?
There is no dress code however be advised that weather conditions can change throughout the day so a layered approach may be wise. You should wear comfortable shoes because we can be walking in the vineyards or climbing stairs. If is summer you should bring light jacket because into the cellar usually is cool.
13 . Are vegetarians or other special dietary restrictions catered for with lunch?
Vegetarians and other dietary requirements such as gluten and dairy intolerances are catered for. The only thing we ask you is to please let us know in advance.
14 . I am just one person; can I still book a tour?
15 . May I bring Children?
While this is an event targeted for adults, parents may bring children for no additional charge. Parents need to understand that this is an adult event and the children may get bored then they will need to take responsibility for entertaining and monitoring theirs children throughout the tour.
16 . What should I do to book one of your tours?
17 . Is a Deposit required in order to make reservation?
30% deposit is required to confirm the reservation and hold your date. This means that your tours is not actually reserved until your deposit is received.
18 . Which payment methods do you accept?
You can pay online by credit card your reservation payment using PayPal and the balance que can pay by cash to our guides the day of your tours.
19 . Do you have a cancellation policy, will you refund my deposit?
Deposits for our wine tours are fully refundable if you cancel no later than 5 days before the tour starts. For less than 5 days notice of cancellation, your 30% deposit is not refundable.